Our Approach

At University Furnishings

To ensure we deliver on our personal commitment to your success we need to see it for ourself. Every piece, every time, in person. Thats why we have built a Global Manufacturing team in Ho Chi Minh City, Vietnam. The team of 45 project managers, engineers, quality technicians, and logistics professionals is led by Tony Ferguson, a 28-year expat who makes sure that if your product is coming off of a manufacturing line, there is an employee of University Furnishings there. He scorecards these partners quarterly against quality standards, proactive communications, raw material management, on-time production, and ESG metrics. Meet Tony yourself in the video that follows.

Over time, we’ve built significant redundancies into our supply chain, partnered with state-of-the-art manufacturing facilities to develop industry-leading quality assurance processes, and partnered with world-class logistics providers to offer customers real-time geo-location of their shipments globally.

Our field teams helped build the category, quite literally, and our last-mile logistics and installation services are second to none. Finally, you can rest easy knowing that we’ll do our best to make life easier for you for years to come with our web-based pre-turn replacement ordering, customer logistics dashboards, and hands-on client service approach. Explore some of the details below.

Our Approach

  • Collaborative concepting
  • Deep partnerships with design firms, management companies, and developers
  • Dedicated domestic and international Engineering/PD teams
  • Access to proprietary raw material sourcing
  • State-of-the-art factories
  • Dedicated Logistics Management and best-of-breed supply chain partners
  • Customized reporting and project dashboard views
  • Turnkey customs management

Our Customer Promise

We Are Obsessed with Customer Service

Focused on every detail to ensure a flawless experience

We Are Industry Leaders

Innovators in custom furnishings, at the forefront of market trends

We Help Realize Your Creative Vision

Leveraging our extensive design and manufacturing expertise

We Make Amazing Products

Delivering best-in-class quality and durability

We Will Always Be There for You

A trusted partner through every step of the process

Our Customer Support Model